FAQ

Approach the kiosk, choose the service you'd like to pay for, fill out the required information, select cash pay, and insert cash into the acceptor.

Please be aware that crumpled, weak, or torn bank notes will not be accepted by the machine.

Kindly call customer support on 07042022113 or email [email protected] for immediate assistance, quoting kiosk location.

Kindly call customer support on 07042022113 or email [email protected] for immediate assistance, quoting kiosk location.

Please note: notification alerts, on the other hand, are sent to the mobile number associated with the transaction.

It may be a brief network outage that lasts just a few minutes. You can check your transaction status on https://www.nibox.ng/check-payment/

If the transaction didn’t go through within a desirable time, please call customer care on 07042022113 or email [email protected] for immediate assistance. Make sure you quote your Spec ID that can be found on your receipt.

On the hardware side nibox has multiple levels of security:

- tilt sensors
- intrusion alarms
- external 3mm door
- internal cash safe
- gps monitoring
- anti-vandal touch screen

On the software side nibox is PCI DSS certified in addition to other security measures. All customer information is highly encrypted and processed securely.

Nibox kiosk is available 24/7 in most of our location.

The Kiosk has been strategically deployed in several locations in Lagos and the Federal Capital Territory. Currently, we are making incursions into other states in Nigeria.

All new locations will be advertised on our social media handles. You can follow us on @niboxpay on Facebook, Twitter and Instagram.

Nibox wallet is coming soon.

Yes, we've made sure the exciting payment experience is consistent across all our platforms.

Yes, nibox wallet can be used to securely store money with a seamless experience.

You can also use it to access various payments that we have made available exclusively for you.

Yes, nibox wallet can be topped up from your bank account using your debit card or your NUBAN (bank account number) details attached to your wallet.

Visit this link and follow the registration steps

Yes, all nibox kiosks accept debit card payments. Soon we will equip all kiosk with card payment options. To check if the kiosk you are interested in works with card, please check this link, and choose debit card as an option.

You can check your transaction status on https://www.nibox.ng/check-payment/

If the transaction didn’t go through within a desirable time, please call customer support on 07042022113 or email [email protected] for immediate assistance. Make sure you quote your Spec ID that can be found on your receipt.

We are working on multiple channels for your convenience. We intend to launch Web, App (IOS / Android), POS and USSD channels very soon. Please subscribe to our newsletter here to stay up to date.

Government agencies, corporate organizations, housing estates, shopping malls, supermarkets, pharmacies and stores, airports, mobile money agents, markets, restaurants, petrol stations, plazas and many more. You can check our current locations and locate your nearest locations over this link.

On the website, follow become an agent link and fill out the form by clicking “register as agent” button on the right side of the screen. Our team will contact and onboard you after preliminary approval.

Using nibox wallet is amazingly easy for any age group. If you have any problems with usability, please reach out to our support team on 07042022113 or email [email protected] for immediate assistance

Please call customer support team on 07042022113 or email [email protected] for immediate assistance. We are always willing to help.

Using nibox kiosk is amazingly easy for any age group. If you have any problems with usability, please reach out to our support team on 07042022113 or email [email protected] for immediate assistance.

Please note: many nibox kiosks have ambassadors managing them, they can also assist you with any question. Feel free to ask them anything.

Pay for electricity and water bills, airtime & data top ups, cable TV payments, gambling, Remita & government payments, travel & bus tickets, bank deposits and many more. You can visit our list of services over this link.